voice ai ethics
The nuances of voice AI ethics and what businesses need to do
In early 2016, Microsoft announced Tay, an AI chatbot capable of conversing with and learning from random users on the internet. Within 24 hours, the bot began spewing racist, misogynistic statements, seemingly unprovoked. The team pulled the plug on Tay, realizing that the ethics of letting a conversational bot loose on the internet were, at best, unexplored. The real questions are whether AI designed for random human interaction is ethical, and whether AI can be coded to stay within bounds. This becomes even more critical with voice AI, which businesses use to communicate automatically and directly with customers.